Privacy Policy

1. Introduction

True Line Electrical ABN 29 696 139 929 ("we", "us", "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable Victorian privacy legislation.

By using our website or services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

• Contact Information: Name, email address, phone number, property address
• Service Information: Details about your electrical system, property type, service requirements
• Business Information: For property managers and agencies — company name, ABN, portfolio details
• Communication Records: Emails, phone call notes, form submissions, and correspondence
• Payment Information: Billing address and payment details (processed securely through third-party payment providers)

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring websites
• Location Data: General geographic location based on IP address (suburb/city level only)
• Cookies and Tracking: Information collected through cookies and similar technologies (see Section 8)

2.3 Information from Third Parties

• Referrals: Information provided by property managers, real estate agents, or other referral sources
• Insurance Companies: Claim details and property information for insurance restoration work
• Public Records: Property ownership and tenancy information where relevant to service delivery

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide electrical services, schedule appointments, and complete work at your property
• Communication: To respond to enquiries, send booking confirmations, provide quotes, and deliver compliance certificates
• Compliance: To issue Certificates of Electrical Safety and maintain records as required by Victorian electrical safety regulations
• Billing: To process payments and send invoices
• Service Reminders: To send reminders about upcoming compliance check due dates (with your consent)
• Business Operations: To manage our business, improve services, and maintain quality standards
• Legal Obligations: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional communications about our services (only with your explicit consent)

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party providers who assist with scheduling, email delivery, payment processing, and website hosting
• Regulatory Bodies: Energy Safe Victoria and other regulatory authorities as required for compliance certification
• Insurance Companies: For insurance restoration work, we share relevant documentation with insurers and loss adjusters
• Property Managers: Where you are a tenant, we may share compliance certificates with your property manager or landlord
• Subcontractors: Trusted, vetted electrical contractors who may assist with service delivery (bound by confidentiality obligations)
• Professional Advisers: Accountants, lawyers, and insurers for business operations
• Legal Requirements: Where required by law, court order, or government authority

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

• Secure Storage: Personal information is stored on secure servers with encryption at rest and in transit
• Access Controls: Access to personal information is restricted to authorised personnel only
• Third-Party Security: We use reputable service providers with appropriate security certifications
• Data Location: Your data may be stored on servers located in Australia or overseas (primarily United States) through our service providers
• Retention: We retain personal information only for as long as necessary for the purposes outlined in this policy, or as required by law

6. Data Retention

We retain your personal information for the following periods:

• Compliance Certificates: 7 years (as required by Victorian electrical safety regulations)
• Service Records: 7 years from date of service
• Financial Records: 7 years (as required by Australian tax law)
• Marketing Preferences: Until you withdraw consent
• Website Analytics: 26 months
• Enquiry Records: 2 years from last contact (unless converted to customer)

After the retention period expires, we securely delete or de-identify your personal information.

7. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate, incomplete, or outdated information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Complaint: Lodge a complaint if you believe we have breached your privacy

To exercise these rights, contact us at service@truelineelectrical.com.au. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Essential Cookies: Enable core website functionality (e.g., form submissions, session management)
• Analytics Cookies: Understand how visitors use our website (via Google Analytics or similar)
• Performance Cookies: Improve website speed and user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: